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Privacy Policy

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At STONETREE, accessible at stonetree.ae, one of our main priorities is the privacy of our visitors. This Privacy Policy describes what personal data we collect through our website and in connection with your requests, and how we use, share and protect it.

If you have any questions about this Privacy Policy, please contact us at info@stonetree.ae.

This Privacy Policy applies to personal data collected through stonetree.ae (in English and Russian) and in connection with requests you send us through the website, by phone, WhatsApp or email. Bookings of our apartments on rent.stonetree.ae are covered by the privacy policy of that website.

Who we are

stonetree.ae is the website of STONETREE Holding, a group of companies in Dubai providing real estate services: apartment rentals, buying and selling, property management, renovation and interior design, and a partnership programme.

The controller of your personal data is STONETREE VACATION HOMES RENTAL L.L.C, Trade License No. 775214 (“STONETREE”, “we”, “us”). Where your request concerns a service provided by another STONETREE group company, we pass it to that company, which processes your data for that service:

  • F P M S T G REAL ESTATE L.L.C, Trade License No. 775731 – property management and real estate brokerage (buying, selling and leasing);
  • STONETREE TECHNICAL SERVICES L.L.C – renovation and interior design.

Our office: The Offices at Ibn Battuta Gate, office 304, Jebel Ali District, Dubai, UAE. For privacy questions or requests, please contact us at info@stonetree.ae. For all other questions, call or message us on WhatsApp at +971 50 515 7531.

Information we collect

The information you are asked to provide, and the reasons why, are made clear in each form on the website. When you send a request (for a consultation, an income estimate for your property, the partnership programme or a webinar), we collect:

  • Contact details – your name and phone number, and for webinar registration also your email address;
  • Details of your request – the service you are interested in and the information you choose to give in the form (for example, the area, the number of bedrooms and the furnishing of your property for an income estimate);
  • Request context – the page from which you sent the request, the first page of your visit, the source of your visit (for example, an advertising campaign, recorded with UTM tags), and the date and time of the request;
  • Technical data – your IP address, browser type, the pages you visit and the date and time of your visit, recorded in server logs; we also use your IP address to protect our forms from spam;
  • Communications – messages you exchange with us by phone, WhatsApp, email or Telegram about your request;
  • Website usage data – collected with cookies and analytics tools, as described in “Cookies and analytics” below.

We do not ask for payment card details or identity documents on this website.

How we use your information

We use the information we collect to:

  • Respond to your request and contact you by phone, WhatsApp or email about it;
  • Provide the consultation or the service you asked for, prepare an offer and enter into and perform a contract with you;
  • Pass your request to the team responsible for the service;
  • Register you for a webinar and send you information about it;
  • Provide, operate, maintain and secure our website and protect it from spam and abuse;
  • Understand and analyze how our website is used, improve it, and measure the effectiveness of our advertising;
  • Send you marketing messages, if you have agreed to receive them;
  • Find and prevent fraud and comply with our legal obligations.

We process your personal data on the following grounds:

  • Your request and a contract – to respond to your request, to take steps at your request before entering into a contract, and to perform the contract;
  • Consent – when you agree to the processing of your personal data in a form on the website, and for marketing communications. You may withdraw your consent at any time; this does not affect processing carried out before the withdrawal;
  • Legitimate interests – to keep our website secure, protect it from spam and fraud, analyze and improve the website and our advertising, and handle disputes, where these interests are not overridden by your rights;
  • Legal obligations – to comply with the laws of the UAE and the Emirate of Dubai, including requests from competent authorities.

Who we share your data with

We do not sell your personal data. We share it only with the following recipients and only as needed for the stated purposes:

  • STONETREE group companies listed in “Who we are” – where your request concerns their service;
  • Bitrix24 – our CRM system, to record and handle your request (your name, contact details, request details and the source of your visit);
  • Telegram – for internal notifications to our team about new requests (your name, phone number, the service and the page of the request);
  • Hetzner Online GmbH – our hosting provider, whose servers in Germany host the website and receive the requests sent through it;
  • Google Analytics and Google Tag Manager (Google) – for website analytics (see “Cookies and analytics” below);
  • Yandex Metrica (Yandex) – for website analytics, including session replay and click maps (see “Cookies and analytics” below);
  • Google Maps – the map of our office at the bottom of each page is loaded from Google;
  • Yandex 360 – our email service provider, when we correspond with you by email;
  • WhatsApp and Telegram – when you contact us through these messengers, your messages are also processed by their providers under their own terms;
  • Government authorities, courts and law enforcement – where required by law.

International data transfers

Some of our service providers process personal data outside the UAE (for example, our website is hosted in Germany, and Google and Yandex process analytics data on their own servers). Where your personal data is transferred outside the UAE, we do so only as permitted by applicable data protection law and with appropriate safeguards, such as contractual obligations of the recipient to protect your personal data.

Data retention

We keep the details of your request for as long as needed to handle it and, if you become our client, for the duration of our relationship and as long as required by UAE law (for example, tax records are kept for at least 5 years). Server logs are kept for a limited period for security purposes. Other personal data is kept no longer than necessary for the purposes for which it was collected, after which it is deleted or anonymised.

Data security

We use technical and organisational measures to protect your personal data against unauthorised access, use or disclosure: the website and its forms work only over an encrypted connection (HTTPS), and access to requests is limited to the employees who handle them.

Marketing

We send marketing messages only with your consent. You can opt out at any time by using the unsubscribe link in our emails or by contacting us at info@stonetree.ae. Opting out does not affect messages related to your request or to the services you receive from us.

Cookies and analytics

Like most websites, stonetree.ae uses cookies and similar technologies. Cookies are small text files stored on your device when you visit a website.

  • Source of your visit – the STGUTM cookie remembers the source of your visit (for example, an advertising campaign) for 90 days on the STONETREE websites at stonetree.ae, and your browser keeps the first page of your visit until you close the tab. This information is sent together with your request so that we know how you found us.
  • Analytics – we use Google Analytics, Google Tag Manager and Yandex Metrica to understand how our website is used: which pages are visited, how visitors arrive at the website and which forms they send. Yandex Metrica also records how visitors interact with pages (session replay and click maps), which helps us find and fix usability problems.
  • Google Maps – the map at the bottom of each page is loaded from Google, which may set its own cookies.

You can block or delete cookies in your browser settings. You can also opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on and of Yandex Metrica with the Yandex Metrica opt-out add-on. The website works without these cookies.

Your data protection rights

We process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). Subject to the conditions and exceptions provided by the PDPL, you have the following rights:

  • The right to access – you have the right to request information about the processing of your personal data and copies of your personal data, free of charge.
  • The right to rectification – you have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – you have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – you have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – you have the right to object to our processing of your personal data, including for direct marketing, under certain conditions.
  • The right to data portability – you have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The right to withdraw consent – where we process your personal data on the basis of your consent, you may withdraw it at any time.

We will respond to your request within the period required by applicable law and in any case aim to respond within one month. We may need to verify your identity before acting on a request. If you would like to exercise any of these rights, please contact us at info@stonetree.ae. You may also have the right to lodge a complaint with the UAE Data Office. If you are located outside the UAE, you may have additional rights under the laws of your country.

Children’s information

Our website is intended for adults. STONETREE does not knowingly collect any personal data from children under the age of 18 through our website. If you think that your child provided this kind of information on our website, please contact us immediately and we will make our best efforts to promptly remove such information from our records.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time by publishing a new version on this page with the date of the last update. If the changes are significant, we will also let you know through the website.